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Siding

Category: Repair

Principal Author(s): Sean Scott

Key Contributor(s): Sean Scott, Seth Harrison, Mark Whatley, Daniel Smith, Scott Black

AI Board Approval: 01/30/2019

Last Update: 01/30/2019

Tags: Gable, Repair, Replace, Siding, Windstorm

3 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 5 (3 votes, average: 5.00 out of 5)
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A severe windstorm caused a tree to fall over, damaging the gable end wall siding and an adjacent wall of a single story home. The existing siding was 11 years …

Fence Remove and Replace

Category: Repair

Principal Author(s): Sean Scott

Key Contributor(s): Mark Whatley, Seth Harrison, Janet Watkins, Scott Black, Ruth Fuentes

AI Board Approval: 01/18/2019

Last Update: 07/21/2018

Tags: Fence, Fencing, Gate, Lumber, Post, Remove, Repair, Replace, Storm, Wind

2 votes, average: 5.00 out of 52 votes, average: 5.00 out of 52 votes, average: 5.00 out of 52 votes, average: 5.00 out of 52 votes, average: 5.00 out of 5 (2 votes, average: 5.00 out of 5)
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This is a residential property loss that followed a severe thunderstorm. Winds exceeding 50 miles per hour blew down a 6′ wooden dog ear fence. This particular fence had wooden …

Final Cleaning – Residential

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 10/04/2017

Tags: Residential, cleaning, final

6 votes, average: 4.67 out of 56 votes, average: 4.67 out of 56 votes, average: 4.67 out of 56 votes, average: 4.67 out of 56 votes, average: 4.67 out of 5 (6 votes, average: 4.67 out of 5)
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This is not a typical Insight Sheet that was tied to a specific loss for inspiration. Alternatively, this is an Insight Sheet that seeks to highlight the most common scenarios …

Supervisor/Project Management Hours – Residential

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 10/04/2017

Tags: Residential, project management, project manager, supervisor, supervisory

8 votes, average: 4.50 out of 58 votes, average: 4.50 out of 58 votes, average: 4.50 out of 58 votes, average: 4.50 out of 58 votes, average: 4.50 out of 5 (8 votes, average: 4.50 out of 5)
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This is not a typical Insight Sheet that was tied to a specific loss for inspiration. Alternatively, this is an Insight Sheet that seeks to highlight the most common scenarios …

Vanity with Undermount Sink

Actionable Insights Vanity w/ Undermount Sink

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Angle Stop, Backsplash, Cabinet, Caulk, Countertop, Faucet, Vanity, Vanity w/ Undermount Sink, plumbing, sink

6 votes, average: 4.83 out of 56 votes, average: 4.83 out of 56 votes, average: 4.83 out of 56 votes, average: 4.83 out of 56 votes, average: 4.83 out of 5 (6 votes, average: 4.83 out of 5)
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This is a residential (Class 2 | Cat 1) water loss. A supply line behind the adjacent toilet failed and the water ran under the vanity, directly affecting the vanity …

Snaplock Flooring

Actionable Insights Snaplock Flooring

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Calcium Chloride, Calcium Chloride Test, Floating, Floor, Flooring, Laminate, Snaplock, Snaplock Laminate Flooring (Floating), Wood Floor

4 votes, average: 5.00 out of 54 votes, average: 5.00 out of 54 votes, average: 5.00 out of 54 votes, average: 5.00 out of 54 votes, average: 5.00 out of 5 (4 votes, average: 5.00 out of 5)
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This is a residential (Class 1 | Cat 1) water loss. The property was delivered to the repair contractor in good order thanks to a credible and capable mitigation contractor. …

Vinyl Windows with Stucco Elevations

Actionable Insights Vinyl Windows with Stucco Elevations

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith, Sean Scott, Parker Olsen

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Flashing, Stucco, Stucco Repair, Vinyl Windows, Windows, redash, sandblast

4 votes, average: 4.25 out of 54 votes, average: 4.25 out of 54 votes, average: 4.25 out of 54 votes, average: 4.25 out of 54 votes, average: 4.25 out of 5 (4 votes, average: 4.25 out of 5)
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This was a residential fire loss that required horizontal sliding windows be replaced. The building department called for their replacement upon their initial walk through. Room dimensions: 12′ x 12′ …

Stucco Repair

Actionable Insights Stucco Repair

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Expansion Joint, House Wrap, Stucco, Stucco Repair, fog coat, redash, sandblast

4 votes, average: 4.75 out of 54 votes, average: 4.75 out of 54 votes, average: 4.75 out of 54 votes, average: 4.75 out of 54 votes, average: 4.75 out of 5 (4 votes, average: 4.75 out of 5)
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This is a commercial fire loss. The fire compromised the waterproofing and the stucco of the house. The entire exterior of the property was affected, and the associated building materials …

Roofing – 3 Tab Shingles

Actionable Insights Roofing - 3 Tab Shingles

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 07/08/2017

Last Update: 06/14/2017

Tags: Cap, Chimney, Drip Edge, Fireplace, Flashing, Ridge Cap, Roofing - 3 Tab Shingles, Vent, roof, shingles

3 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 5 (3 votes, average: 5.00 out of 5)
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This is a residential fire loss where the majority of the OSB Sheathing and Truss framing was completely compromised prior to the fire being extinguished. Thus, the roof was considered …

Tile Floor with Membrane

Actionable Insights Tile Floor with Membrane

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Floor, Flooring, Grout, Mortar, Tile, Tile Floor with Membrane

4 votes, average: 5.00 out of 54 votes, average: 5.00 out of 54 votes, average: 5.00 out of 54 votes, average: 5.00 out of 54 votes, average: 5.00 out of 5 (4 votes, average: 5.00 out of 5)
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This is a residential loss that focuses on the repair phase with an eye towards tile installation. This is a complex sheet, NOT a traditional tile flooring installation. One aspect …

Insulation & Drywall Behind Toilet

Actionable Insights Insulation & Drywall Behind Toilet

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/06/2017

Tags: Bathroom, Drywall, Insulation, Insulation & Drywall Behind Toilet, Toilet

3 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 5 (3 votes, average: 5.00 out of 5)
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This is a residential (Class 2 | Cat 1) water loss. The drywall and insulation were removed 2′ up the wall along the entire perimeter. These activities were spearheaded by …

Furnace with AC

Actionable Insights Furnace with AC

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: AC, Furnace with AC

3 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 5 (3 votes, average: 5.00 out of 5)
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This is a 2000 SQFT residential townhome fire loss. The vehicle’s battery was being charged overnight and the charger overheated, caught fire, and subsequently caught the engine compartment on fire. …

Dryer Detach & Reset

Actionable Insights Dryer Detach & Reset

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/13/2017

Tags: Appliance, Detach & Reset, Dryer, Dryer Detach & Reset

5 votes, average: 5.00 out of 55 votes, average: 5.00 out of 55 votes, average: 5.00 out of 55 votes, average: 5.00 out of 55 votes, average: 5.00 out of 5 (5 votes, average: 5.00 out of 5)
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This was a residential fire loss that resulted in the dryer being detached during the mitigation phase. The washing machine was relocated off-site for cleaning and was later returned to …

Washing Machine Detach & Reset

Actionable Insights Washing Machine Detach & Reset

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Appliance, Detach & Reset, Washing Machine, Washing Machine Detach & Reset

6 votes, average: 5.00 out of 56 votes, average: 5.00 out of 56 votes, average: 5.00 out of 56 votes, average: 5.00 out of 56 votes, average: 5.00 out of 5 (6 votes, average: 5.00 out of 5)
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This was a residential (Class 2 | Cat 1) water loss that resulted in the washing machine being detached during the mitigation phase. The washing machine was relocated to the …

Garbage Disposal Detach & Reset

Actionable Insights Garbage Disposal Detach & Reset

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Appliance, Detach & Reset, Garbage Disposal, Garbage Disposal Detach & Reset, Kitchen

4 votes, average: 5.00 out of 54 votes, average: 5.00 out of 54 votes, average: 5.00 out of 54 votes, average: 5.00 out of 54 votes, average: 5.00 out of 5 (4 votes, average: 5.00 out of 5)
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This was a residential (Class 2 | Cat 1) water loss that resulted in the dual basin sink and the associated garbage disposal being detached during the mitigation phase.  Sometimes …

Dishwasher Detach & Reset

Actionable Insights Dishwasher Detach & Reset

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Appliance, Detach & Reset, Dishwasher, Dishwasher Detach & Reset

4 votes, average: 5.00 out of 54 votes, average: 5.00 out of 54 votes, average: 5.00 out of 54 votes, average: 5.00 out of 54 votes, average: 5.00 out of 5 (4 votes, average: 5.00 out of 5)
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This was a residential (Class 2 | Cat 1) water loss that resulted in the dishwasher detached during the mitigation phase. The dishwasher was relocated to the garage for the …

Freestanding Gas Range Detach & Reset

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Appliance, Detach & Reset, Gas Range, Gas Range Detach & Reset, Kitchen

4 votes, average: 4.00 out of 54 votes, average: 4.00 out of 54 votes, average: 4.00 out of 54 votes, average: 4.00 out of 54 votes, average: 4.00 out of 5 (4 votes, average: 4.00 out of 5)
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This was a residential (Class 2 | Cat 1) water loss that resulted in the range being detached during the mitigation phase. The oven was relocated to the garage for …

Oven Detach & Reset

Actionable Insights Oven Detach & Reset

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Appliance, Detach & Reset, Kitchen, Oven, Oven Detach & Reset

3 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 5 (3 votes, average: 5.00 out of 5)
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This was a residential (Class 2 | Cat 1) water loss that resulted in the built-in oven being detached during the mitigation phase. The oven was relocated to the garage …

Refrigerator Detach & Reset

Actionable Insights Refrigerator Detach & Reset

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Appliance, Detach & Reset, Kitchen, Refridgerator, Refrigerator Detach & Reset

3 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 5 (3 votes, average: 5.00 out of 5)
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This was a residential fire loss. This fire was started by the dryer vent that was located in the unfinished basement. The fire ignited the floor joist and then crept …

Fiberglass Tub

Actionable Insights Fiberglass Tub

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Bathtub, Caulk, Fiberglass, Fiberglass Tub, Shower, Tub, Waterproofing, plumbing

2 votes, average: 5.00 out of 52 votes, average: 5.00 out of 52 votes, average: 5.00 out of 52 votes, average: 5.00 out of 52 votes, average: 5.00 out of 5 (2 votes, average: 5.00 out of 5)
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This loss was a residential fire. The bathroom was stripped down to the studs during the mitigation phase. This one piece tub/shower combo proved to be a challenge to set …

Fiberglass Shower Base

Actionable Insights Fiberglass Shower Base

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Caulking, Faucet, Fiberglass, Shower, Shower Base, Waterproof, Waterproofing, drain, plumbing

3 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 5 (3 votes, average: 5.00 out of 5)
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This loss was a commercial fire loss. The bathroom was stripped down to the metal studs during the mitigation phase. The supply lines and drain assembly required replacement as they …

Tile Backsplash

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Backsplash, Cement Board, Ceramic, Diagonal Tile, Grout, Porcelain, Tile Backsplash

3 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 5 (3 votes, average: 5.00 out of 5)
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This loss was a residential (Class 3 | Cat 1) water loss. The water supply line in the upstairs bathroom failed and the water ran down behind the backsplash in …

Flood Cut Repair: R13, Drywall, & Texture

Actionable Insights Flood Cut - R13, Drywall, & Texture

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Drywall, Insulation, Texture

7 votes, average: 3.86 out of 57 votes, average: 3.86 out of 57 votes, average: 3.86 out of 57 votes, average: 3.86 out of 57 votes, average: 3.86 out of 5 (7 votes, average: 3.86 out of 5)
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This is a residential (Class 2 | Cat 1) water loss. The drywall and insulation were removed 2′ up the wall along the entire perimeter. These activities were spearheaded by …

Level 5 Drywall

Actionable Insights Level 5 Drywall

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Drywall, Level 5 Drywall

3 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 5 (3 votes, average: 5.00 out of 5)
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This was a commercial (Class 3 | Cat 2) water loss. The previous mitigation company removed the drywall associated with the west wall entirely. Ideally, they would have left ~4″ …

Door Jamb Retrofit

Actionable Insights Retrofit Door Repair Activities

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags:

5 votes, average: 4.60 out of 55 votes, average: 4.60 out of 55 votes, average: 4.60 out of 55 votes, average: 4.60 out of 55 votes, average: 4.60 out of 5 (5 votes, average: 4.60 out of 5)
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This is a residential (Class 2 | Cat 3) water loss. This loss contemplates a scenario where the door jambs were cut at 2 linear feet (along with the drywall). …

Cabinet Retrofit

Actionable Insights Cabinet Retrofit

Category: Repair

Principal Author(s): Mark Whatley, Seth Harrison

Key Contributor(s): David Mattioli, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Cabinet, Cabinet Retrofit

3 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 53 votes, average: 5.00 out of 5 (3 votes, average: 5.00 out of 5)
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This repair Insight Sheet(C) seeks to highlight the labor and materials required to extract and replace small quantities of lower cabinets. The nuances include the fact that the doors/knobs are …

High Grade Shower Surround w/ Mortar Bed

Actionable Insights Shower Surround High Grade

Category: Repair

Principal Author(s): Mark Whatley

Key Contributor(s): Seth Harrison, Jennifer Patrick, Lennon Brown

AI Board Approval: 01/18/2019

Last Update: 02/04/2017

Tags: Booster, Masts, Performance, Thermal DBK

8 votes, average: 4.25 out of 58 votes, average: 4.25 out of 58 votes, average: 4.25 out of 58 votes, average: 4.25 out of 58 votes, average: 4.25 out of 5 (8 votes, average: 4.25 out of 5)
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This loss was a residential fire. The bathroom was stripped down to the studs during the mitigation phase. The affected shower was determined to be a high-grade tile shower, with …

Water Heater D&R w/ Code Upgrades

Actionable Insights Water Heater Detach and Reset Code Upgrades

Category: Repair

Principal Author(s): Mark Whatley

Key Contributor(s): Seth Harrison, David Mattioli, Lennon Brown, Dan Smith

AI Board Approval: 01/18/2019

Last Update: 06/14/2017

Tags: Appliance, Backpitched Ductwork, Bollard, Connector Line, Detach & Reset, Drywall Repair, Flexible Gas Supply Line, Foam Pipe Insulation, Pan, Thermal Expansion Tank, Water Heater, Water Heater Blanket

11 votes, average: 3.45 out of 511 votes, average: 3.45 out of 511 votes, average: 3.45 out of 511 votes, average: 3.45 out of 511 votes, average: 3.45 out of 5 (11 votes, average: 3.45 out of 5)
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This assumes a scenario where the existing water heater is functioning unencumbered. However, due to the related construction activities, a water heater detach and reset is required. Water heaters have …